Can these workflows run around the clock?
Yes, the automated steps can. Human tasks wait in queues until someone handles them, which should be reflected in service levels.
AI Workflow Automation · Examples
AI Workflow Examples for Everyday Business Processes
Five workflows described step by step, including where validation and human tasks belong.
Shared inbox intake
- Trigger: email arrives in a shared inbox
- AI step: classify request type and extract customer reference
- Validation: customer exists, category is known
- Action: create ticket in the right queue with summary
- Human task: unclear emails are assigned manually
Supplier document processing
- Trigger: document uploaded to a folder
- AI step: identify type and extract fields
- Validation: compare with supplier data and purchase orders
- Action: create record in ERP
- Human task: review mismatches with highlighted differences
Inbound lead handling
- Trigger: web form submission
- AI step: summarise request and match against target customer criteria
- Validation: required fields and duplicates in CRM
- Action: create or update lead and assign owner
- Human task: salesperson decides on follow-up
Support answer drafting
- Trigger: ticket assigned to agent
- AI step: draft answer from knowledge base with sources
- Validation: sources found, no prohibited topics
- Human task: agent edits and sends
- Logging: edits are collected to improve the knowledge base
Weekly reporting
- Trigger: schedule
- Data step: collect figures from reporting systems
- AI step: write commentary on changes
- Validation: every figure comes from the source data
- Human task: manager approves before distribution
Frequently asked questions
How do we handle errors in a step?
Retry temporary failures, route persistent failures to a person with context and log every error for analysis.